Need Help?

Health Tradition offers a range of resources when you need assistance. Please use our local numbers if you are in the La Crosse, WI area. For information on how to access our services, see below.

Frequently Used Phone Numbers

Urgent Care/Emergency Room
For Urgent Care/Emergency	Call 911 or go to your nearest emergency room, in-network if possible, or the nearest urgent care clinic.
Ask Mayo Clinic nurse line	On the back of your ID card
Questions?
Main Office	608-781-9692 or 1-888-459-3020
Customer Service	1-877-832-1823
Referrals & Authorizations
Referral Information	608-781-2118 or 1-888-758-7848
In-patient Authorizations	608-781-2118 or 1-888-758-7848
Mental Health Out-patient Authorizations	608-781-2118 or 1-888-758-7848
Advocacy Services
Advocate Assistance	608-781-9692 or 1-888-459-3020
BadgerCare Plus Advocate Assistance - Members	608-783-9507 or 1-800-545-8499
BadgerCare Plus Advocate Assistance - Providers	608-781-2721
Sales and Marketing
General Sales and Marketing	608-781-2720 or 1-888-459-3020
Medicare Sales Representative	608-781-2961 or 1-888-459-3020
Health Services to Business
Health Services to Business/Occupational Health	608-791-9769
Employee Assistance Center	608-791-9530
Sales Representative	608-781-9644

How to Access

Network Healthcare Provider
When you have any type of healthcare problem, unless it is life-threatening, call your network healthcare provider first. Based on your symptoms and condition, your network healthcare provider will work with you to decide how to best treat your problem.

Ask Mayo Clinic
Ask Mayo Clinic nurses are available 24 hours a day, 365 days a year for answers to your healthcare questions. The nurses will provide you with reliable information or direct you to another resource. Simply call the number on the back of your ID card.

Urgent Care Clinics
Urgent care clinics are available to take care of healthcare problems that are not emergencies, but do require immediate medical attention (for example, stomach flu, skin conditions, twisted ankle, minor cuts and burns). Usually, it’s best to start by calling your network healthcare provider—he or she can help you decide if you need to visit an urgent care clinic. Refer to the Health Tradition Provider Directory for your plan for a list of the urgent care clinic locations.

Emergency Room
Emergency rooms are available 24 hours a day to handle life-threatening medical problems. Prior authorization is not required for emergency room visits.

Health Tradition Customer Service
Health Tradition Customer Service Representatives for Premier, Premier Plus and 65Plus are available from 7 a.m. to 7 p.m., Monday through Friday, to answer routine questions about claims, eligibility, enrollment, your membership card, plan benefits or the healthcare provider network. A 24-hour voice response unit also is available when you may not need to speak directly with a customer service representative or for calls after hours.

Health Tradition Member Advocate
Contact the Health Tradition Member Advocate if you have questions about unresolved claims, billing issues, or need assistance with complaints. Available 8:00 a.m. to 4:30 p.m., Monday through Friday.

Health Tradition Referral Coordinator
If you have a question about a referral or prior authorization, contact the Health Tradition Referral Coordinator. Available 8:00 a.m. to 4:30 p.m., Monday through Friday.

Inpatient Authorizations
Calls for inpatient authorizations are answered 8:00 a.m. to 4:30 p.m., Monday through Friday. At all other times, please leave voice mail. Your call will be returned on the next business day.