COVID-19 Information

Our Health Tradition COVID-19 Response

Local department of health mass vaccination sites and pharmacies are the preferred choices to receive your COVID-19 vaccine. When you are eligible for the COVID-19 vaccine, follow your employer’s vaccine site recommendation, visit the DHS vaccine scheduling website (COVID-19: Vaccine Registry), or go to vaccinefinder.org to see the number of vaccines available at a nearby pharmacy.

Vaccine Distribution and Cost

The general public ages 5 and older is eligible for the COVID-19 vaccine.

The COVID-19 vaccine is free and available at no cost to you. You can receive the vaccine at any mass distribution site, pharmacy or your doctor’s office.

Cost Sharing and COVID-19 Testing

We encourage members to receive a COVID-19 test at any mass testing site, select pharmacies offering testing, doctor's office or other testing locations. We are committed to providing all members the support and coverage they need relating to the diagnosis and treatment of COVID-19. Health Tradition will waive cost sharing, including copays, coinsurance and deductibles, for the COVID-19 test. In addition, Health Tradition will not require prior-authorization for the COVID-19 test. If you are unsure if you need a COVID-19 test, try using a Virtual Visit with Maddy Virtual Care first to receive an opinion from a provider.

Cost: COVID-19 Testing

Cost: COVID-19 Vaccine (All versions)

Maddy Virtual Care for Virtual Doctor Visits

Please note, virtual visits with any provider require audio and visual components to be covered.
If you need to see a healthcare provider, we encourage you to use your virtual visit benefit to see a doctor on your smartphone, tablet or computer.

As of March 19th, 2020, all Medical/Urgent Care virtual visit costs will be waived for high deductible health plan members, even if you have not yet met your deductible.
For all Medical/Urgent Care Virtual Visits, there will be no cost to Health Tradition members, including those on the Health Tradition 65Plus plan.

If you need to have a medical or urgent care type visit or if you would like guidance for COVID-19, virtual visits are a great option to see a provider from the comfort of your own home. Due to the increased demand for visits, wait times may be longer than the typical 7-8-minute wait.

Virtual visits are great for medical/urgent care type visits and can help provide guidance if you have questions surrounding COVID-19. To sign up or log in, visit www.MaddyVirtualCare.com.

If you are having difficulties with the Maddy Virtual Care app or website, please contact Maddy Virtual Care Customer Service directly at (833) 392-0639 or send an email to MaddyVirtualCare@amwell.com.

COVID Companion

• FREE to any Health Tradition member, COVID Companion offers tips and local resources about COVID-19 directly to your smartphone.
• COVID Companion offers guidance about COVID-19 by providing key recommendations from the U.S. Centers for Disease Control (CDC) while keeping you informed with the most up-to-date information.
• Sign up by texting TRADITION to 67634 or click here to scan a QR code.

Frequently Asked Questions

Where can I go for the vaccine and where can I sign up?

Local department of health mass vaccination sites and pharmacies are the preferred choices to receive your COVID-19 vaccine. When you are eligible for the COVID-19 vaccine, follow your employer’s vaccine site recommendation, visit the DHS vaccine scheduling website (COVID-19: Vaccine Registry), or go to vaccinefinder.org to see the number of vaccines available at a nearby pharmacy

Will I be notified when a vaccine is available?

Contact your doctor as many health systems have vaccine “waitlists” that ensure your doctor will contact you to receive the vaccine once you are eligible. You can also check eligibility on the DHS website.

Will a COVID-19 test be covered to leave or enter the state/country when traveling?

The COVID-19 test is not covered solely for travel purposes.

Will a COVID-19 test be covered if it is required by a school or employer?

We will not be covering tests that are requested by a third party. The law does not require coverage for any purpose not primarily intended for individualized diagnosis or treatment of COVID-19.

Ways to Contact Health Tradition

Health Tradition will continue to post the most up-to-date information on our website, Maddy member portal , Facebook page, as well as sending pertinent updates via email.

Health Tradition has developed a plan to ensure that we can continue to respond to all of our member inquiries. Please contact our Customer Service team during business hours if you have any COVID-related benefit questions or concerns.

To avoid potential wait times, we recommend:

• Send inquiries via email CustomerService@HealthTradition.com
• Send a secure message through our member portal, Maddy at MaddyPortal.com