Maddy Virtual Care for Virtual Doctor Visits
Please note, virtual visits with any provider require audio and visual components to be covered.
If you need to see a healthcare provider, we encourage you to use your virtual visit benefit to see a doctor on your smartphone, tablet or computer.
As of March 19th, 2020, all Medical/Urgent Care virtual visit costs will be waived for high deductible health plan members, even if you have not yet met your deductible.
For all Medical/Urgent Care Virtual Visits, there will be no cost to Health Tradition members, including those on the Health Tradition 65Plus plan.
If you need to have a medical or urgent care type visit or if you would like guidance for COVID-19, virtual visits are a great option to see a provider from the comfort of your own home. Due to the increased demand for visits, wait times may be longer than the typical 7-8-minute wait.
Virtual visits are great for medical/urgent care type visits and can help provide guidance if you have questions surrounding COVID-19. To sign up or log in, visit www.MaddyVirtualCare.com.
If you are having difficulties with the Maddy Virtual Care app or website, please contact Maddy Virtual Care Customer Service directly at (833) 392-0639 or send an email to MaddyVirtualCare@amwell.com.