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Need assistance from Health Tradition?

Customer Service for Members

Toll Free: 877-832-1823
Local: 608-395-6594

Customer Service for Providers

Toll Free:  844-825-9319
Local:  608-395-6598


General Inquiries can also be sent to customerservice@healthtradition.com

Health Tradition customer service representatives are available from 7:30 am to 5 pm, Monday through Friday, to answer routine questions about claims, referrals, prior authorizations, eligibility, enrollment, your membership card, notify us that you have been admitted to the hospital plan benefits or the health care provider network.

Medicare 65Plus – Enrollment and Application Questions: 608-661-6655


General Fax – 608-781-9654
Urgent Authorization – 608-467-4964

Send all health claims (except chiropractic) to:
Health Tradition
P.O. Box 21191
Eagan, MN 55121

Send chiropractic claims to:
HSM, Inc.
7805 Hudson Road, Suite 190
St. Paul, MN 55125

Send general correspondence to:
Health Tradition
P.O. Box 21171
Eagan, MN 55121

Physical address
Health Tradition Health Plan
45 Nob Hill Road
Madison, WI 53713