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Maddy Virtual Care

Online Urgent, Behavioral and Psychiatric Care 

From the comfort of your home

 

Do you wish healthcare could be as convenient as Amazon Prime? Or as easy as Netflix? Now it can be. With Maddy Virtual Care, healthcare is delivered to you, on your terms.

Use Maddy Virtual Care to have a video visit with a doctor, nurse, behavioral therapist or psychiatrist on your smartphone, tablet or computer. Providers can treat, diagnose and even prescribe—helping you feel better faster. You’ll get quality care from wherever you are, for a more affordable price than in-person visits.

Create your account today to quickly and easily schedule a virtual visit when you need one.

Sign up for Maddy Virtual Care TODAY

 

Types of Maddy Virtual Care Services 

Urgent Care Needs

  • Bronchitis & Sinusitis
  • Cold & Flu
  • Ear Infections
  • Hypertension
  • Pink Eye
  • Rashes
  • Seasonal Allergies
  • Stomach Flu
  • Strep Throat
  • Urinary Tract Infections

Online Behavioral Therapy and Psychiatry

  • Anxiety
  • Attention Deficit Disorder
  • Depression
  • Eating Disorders
  • Panic Attacks
  • Bipolar Disorder
  • PTSD
  • OCD
  • Coping with an illness

 

On-Demand Doctor Visits

You can access experienced doctors within minutes for your urgent care-type issues such as those listed above in the Maddy Virtual Care Urgent Care Services dropdown. Doctors are available to treat conditions such as the flu or pink eye at any time—even on holidays, weekends and in the middle of the night.

Urgent Care Virtual Visit Details

  • 15-minute, video-based appointments on your smartphone, tablet or computer

  • Available 24/7/365

  • Affordable, with copays as low as $0

  • An alternative to your doctor’s office or urgent care clinic


Online Behavioral Therapy

Connect with Psychologist or Therapist 

Online therapy allows you to see a psychologist or therapist all from the privacy of your own home. Typically visits can be scheduled within one week, or as little as 24 hours—getting you the care you need when you need it.

Scheduled Therapy Virtual Visit Details

  • 45-minute, video-based appointments on your smartphone, tablet or computer
  • With licensed and specially trained therapists or psychologists
  • Available seven days a week, from 7 a.m. to 11 p.m.
  • Affordable, with copays as low as $0
  • An alternative to in-person behavioral health visits

Online Psychiatry

Connect with a Board-Certified Psychiatrist

When you need more than talk therapy or are looking to manage your behavioral health medication, visit with a psychiatrist of your choice. While these psychiatrists cannot prescribe controlled substances, they can coordinate care with you.

Scheduled Virtual Visits for Psychiatry Details

  • 45-minute, video-based appointments on your smartphone, tablet or computer
  • 15-minute follow-up appointments (must be scheduled by a doctor, not the member)
  • With a board-certified psychiatrist
  • Ability to prescribe and manage medications for behavioral health
  • Affordable, with copays as low as $0
  • An alternative to in-person psychiatry visits

 

FAQs

How do I sign up for Maddy Virtual Care?

Click here to go to MaddyVirtualCare.com. 

If you need help registering for Maddy Virtual Care, check out this how-to video.

After signing up for Maddy Virtual Care, access it from your mobile phone or tablet by downloading the Maddy Virtual Care app from the App Store or Google Play

What can Maddy Virtual Care providers treat?

Maddy Virtual Care providers can help with hundreds of minor acute health issues, like sinus infections, common colds and bronchitis. Virtual therapists, psychologists and psychiatrists can help with mental health conditions like depression, anxiety, PTSD and more.

Commonly treated conditions include:

  • Adjustment Disorders

  • Allergies

  • Anxiety

  • Attention Deficit Disorder

  • Cold & Flu

  • Depression

  • Ear Infection

  • Eating Disorders

  • Migraines

  • Obsessive Compulsive Disorder

  • Pink Eye

  • Post-Traumatic Stress Disorder

  • Sore Throat

  • Skin Rash

  • Upset Stomach

  • Urinary Tract Infections

What is a virtual visit like?

Most virtual doctor visits take about 10 minutes. Doctors can review your history, answer questions, diagnose, treat and even prescribe medication. Prescriptions will be sent to your pharmacy of choice. Medical virtual visits are typically on demand.

Therapy appointments with virtual therapists and psychologists are typically scheduled ahead of time and last for 45 minutes. The first session will assess your mental health care needs, and if appropriate, you can schedule recurring appointments with the same provider. Therapists and psychologists cannot prescribe medications.

Psychiatrists help manage your behavior health medication. Members can schedule a 45-minute visit with a psychiatrist of your choice. While these psychiatrists cannot prescribe controlled substances, they can coordinate care with you. A 15-minute follow-up appointment is also available to members, but they must be scheduled by a doctor, not the member.
 

What's the difference between a $90 and $115 online therapy visit?

Mental health care providers include both masters-level and doctoral-level clinicians. Visits with masters-level therapists cost $90. Visits with doctoral-level psychologists cost $115. Both types of providers can treat common behavioral health conditions like anxiety and depression.

Members with copay plans will be responsible for a $0 copay for all virtual visits, depending on your health plan. Members with high deductible health plans will be responsible for the full cost of the visit until their deductible is met.

What should I do if I was incorrectly charged for a video visit?

Health Tradition's Maddy Virtual Care is powered by Amwell. If you used Maddy Virtual Care and believe you were incorrectly charged for a video visit, call 855.818.3627 to speak with customer service.

Important Note: The actual cost of your visit will be calculated immediately before your visit begins. For example, you may have a $0 copay, but it appears the cost for your scheduled therapy appointment is $115. Before you begin your visit, the service will check your eligibility in real time and adjust the cost of the visit accordingly.

What should I do if I get a message that my insurance cannot be verified?

If you are using Maddy Virtual Care, double-check that the name you used to sign up with is entered EXACTLY as it appears on your ID card. This includes the spacing between hyphenated last names.

During high-volume times, such as the first two weeks of January and July, you may receive this message even if you have entered all your account information correctly. You may continue with your visit and email MaddyVirtualCare@amwell.com to be reimbursed after the visit.

If you continue to have this issue, please call Health Tradition's Customer Service Team at 877.832.1823.

How much does a virtual visit cost?

Most Health Tradition members will have a $0 copay for all types of virtual visits. Your cost will be calculated right before you begin your visit and depends on your health plan. See chart below for details. For information on what your cost share is for a virtual visit, please refer to your benefit documents. Most plans have a $0 copay for a virtual visit.

Health Plan Cost for Virtual Urgent Care Visit Cost for Virtual Therapy Visit Cost for Virtual Psychiatry Visit What You Pay
Health Tradition HMO/POS Plans $64 $90 (therapist)
$115 (psychologist)
$250 (full visit)
$95 (15-minute follow-up)
$0 copay
Health Tradition High Deductible Health Plans $64 $90 (therapist)
$115 (psychologist)
$250 (full visit)
$95 (15-minute follow-up)
Full cost of visit until you meet your deductible

 

Virtual visit services will apply to both the deductible and/or the maximum out-of-pocket amount.

If I'm expecting a refund from an appointment, how long will that take?

You will receive a refund in 8-10 weeks.

How do virtual visits work with my High Deductible Health Plan?

If you have the high deductible health plan, you will be charged the full amount of the visit to your credit card. After Health Tradition receives the claim for your visit, you will be refunded the full amount of the visit if you have met your maximum out-of-pocket for the year.

Will I receive an Explanation of Benefits (EOB) for my virtual visit?

Yes. You will receive an EOB whether you have a copay plan or high deductible health plan.

What if I have an HRA and I use Maddy Virtual Care?

If your employer group has an HRA and you are responsible for a virtual visit payment, it will follow the regular claims process and will be reimbursed through your HRA.