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Get to know your benefits

Hello! We’re really glad you’re part of the Health Tradition family!

Health insurance is complicated and we’re always here to help guide you through your health journey.

Understanding insurance starts with familiarizing yourself with your Health Tradition health plan. Review your
Health Tradition Member Booklet and use the many online and customer service resources available to you.

Key resource information just for you


If you are seeking information specific to your plan, it is time to meet Maddy!  Check out how the Maddy Portal can help you better navigate your Health Tradition health plan. Maddy has all your coverage information, including your cost-sharing (i.e., deductible and copays),  claims and member ID information.

Need to talk to a real person? Our Customer Service team is also available from 7:30 a.m. to 5:00 p.m., Monday through Friday to discuss your questions regarding:

  • Claims, referrals, prior authorizations
  • Eligibility, enrollment, your membership card
  • Plan benefits, the healthcare provider network
  • Notifying us that you have been admitted to the hospital

 

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