Care options

Choices for the care you need when you need it

As a Health Tradition member, you have a choice of convenient ways to get the Mayo Clinic care that’s right, saving time and unnecessary expense.

Your primary care doctor

Your primary care provider (PCP) is the doctor, physician assistant or nurse practitioner you choose to lead your care team. Your PCP will get to know you, your history, preferences, challenges and goals. This personal care is timely and effective. It’s a good idea to call your PCP first when you need care.

To choose your PCP, go to find a doctor.

The 24/7 Nurse Line

Not even sure if you need to see your doctor? These Mayo Clinic registered nurses are always available to help you decide whether to seek medical care and what care option makes the most sense based on your symptoms. Call the number on your ID card. These consultations are free. The 24/7 Nurse Line is available 24 hours a day, 365 days a year.

Mayo Clinic Express Care Online

You don’t have to drop everything and go to the clinic for a very minor health concern, even one that requires a prescription. Simply login, describe your symptoms and get a diagnosis from a Mayo Clinic provider in an hour or less for $49. The cost is waived if a clinic office visit becomes necessary. Available 8 am to 7 pm, 365 days a year. This consultation counts as an office visit toward your deductible.
Go to Mayo Clinic Patient Online Services and click on Express Care Online.
Learn more about Express Care Online.

Mayo Clinic Express Care Plus at Belle Square, La Crosse

It’s care that fits your life. This clinic provides a menu of affordable services that help people manage out-of-pocket health care costs. Mayo Clinic family medicine physicians, nurse practitioners, counselors and staff provide both primary and acute care for patients who live, work or visit in downtown La Crosse. Members who have not yet met their deductible will find a Belle Square a convenient and affordable care option. Opening soon.

Urgent care

Urgent care is available to take care of health care problems that are not emergencies, but do require immediate medical attention (for example, twisted ankle, minor cuts and burns). Usually, it’s best to start by calling your primary care provider or the Nurse Line. They can help you decide if you need to visit an urgent care clinic. The Belle Square clinic in La Crosse is another option for minor but immediate needs. Select “urgent care” as the care type using the Provider Search.

Emergency room

Emergency rooms are available 24 hours a day to handle serious or life-threatening medical problems. Prior authorization is not required for emergency room visits. See Mayo Clinic Health System emergency care locations or call 911.

When should you call 911?

Call 911 right away—don’t drive yourself to the emergency room—if you have these symptoms.

  • Life- or limb-threatening injury
  • Shortness of breath or diffi culty breathing
  • Signs of stroke, including sudden numbness, slurred speech, severe headache, weakness on one side of the face or loss of consciousness
  • Signs of a heart attack, including chest pain, pain in the left arm or jaw, sudden weakness or dizziness