Care options

Choices for the care you need when you need it

As a Health Tradition member, you have a choice of convenient ways to get the Mayo Clinic care that’s right, saving time and unnecessary expense.

Your primary care provider

Your primary care provider (PCP) is the doctor, physician assistant or nurse practitioner you choose to lead your care team. Your PCP will get to know you, your history, preferences, challenges and goals. This personal care is timely and effective. It’s a good idea to call your PCP first when you need care.

To choose your PCP, go to find a doctor.

After Hours Care: The 24/7 Nurse Line

Not even sure if you need to see your doctor? These Mayo Clinic registered nurses are always available to answer questions, address your concerns, and give you advice on what to do about illness or injury, including whether to seek medical care and what care option makes the most sense based on your symptoms. These consultations are free. The 24/7 Nurse Line is available 24 hours a day, 365 days a year.

Urgent care

Urgent care is available to take care of health care problems that are not emergencies, but do require immediate medical attention (for example, twisted ankle, minor cuts and burns). Usually, it’s best to start by calling your primary care provider or the Nurse Line. They can help you decide if you need to visit an urgent care clinic. Select “urgent care” as the care type using the Provider Search.

Emergency room

Emergency rooms are available 24 hours a day to handle serious or life-threatening medical problems. Prior authorization is not required for emergency room visits however, the Health Tradition Health Plan must be notified within 48 hours if you are hospitalized overnight due to an emergency admission

When should you call 911?

Call 911 right away—don’t drive yourself to the emergency room—if you have serious symptoms or medical conditions that require emergency care such as:

  • Suspected heart attack, including chest pain, pain in the left arm or jaw, sudden weakness or dizziness
  • Loss of consciousness.
  • Suspected or actual poisoning.
  • Acute appendicitis.
  • Convulsions.
  • Heat exhaustion.
  • Uncontrollable bleeding.
  • Fractures.
  • Life- or limb-threatening injury
  • Shortness of breath or difficulty breathing
  • Signs of a stroke, including sudden numbness, slurred speech, severe headache, weakness on one side of the face or loss of consciousness