Plan documents, coverages, handbooks and forms
Get to know your benefits
We’re really glad you’re part of the Health Tradition family! Health insurance is complicated and we’re always here to help guide you through your health journey. We encourage you to review the plan information in your member packet and use these online resources for quick access to information. Our online resources can help you learn more about how to find an in-network provider, member care programs, important forms and documents and more! For specific plan information such as your coverage, deductible and copays as well as claims, please login to your member Maddy Portal account.
Our Customer Service team is also available to assist if you need someone to speak with. The team is available from 7:30 am to 5:00 pm, Monday through Friday. You can call to ask about claims, referrals, prior authorizations, eligibility, enrollment, your membership card, plan benefits, the health care provider network or to notify us that you have been admitted to the hospital.