Claims and billing

Convenient, personal service

Health Tradition makes filing claims and billing quick and convenient for your employees. Employees can:

  • Call local customer service at 1-877-832-1823 from 7:30 am to 5 pm, Monday through Friday.
  • Refer to the back of their ID card for our filing address as a quick reference.

Claims information and forms online

Your employees can view claims and eligibility information, request a membership ID card, find a physician or pharmacy near you, and determine pharmacy benefits securely through our online portal, Maddy, available 1/1/2019.

Employees can print a variety of forms Health Tradition needs to process your claims. If you do not have the required forms, simply login to see the list of forms available. Some of the most comment forms needed are:

  • Accident (or Injury) Form
  • Pre-Existing Condition Form
  • Dependent Verification Form
  • Request For Medicare Coverage Form
  • Prescription Drug Reimbursement Form
  • Health Reimbursement Account (HRA) Claim Form

If you or your employees are unable to determine which forms are needed, contact customer service at the numbers listed above. Our friendly and helpful staff will assist you in selecting the correct form to complete the claim detail.

Note: The materials on this site should be used to supplement, not replace, your employees’ Certificates of Coverage, Member Handbooks and Summary of Benefits information.