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Maddy Member Portal Transition

Maddy Member Portal is Now Disabled

As previously announced, effective December 31, 2022, Health Tradition will exit the health insurance market. You can view the press release regarding Health Tradition’s exit from the health insurance market HERE and an FAQs document HERE.

  • Also, the Maddy Portal was disabled on July 31, 2022. You will no longer have access to the Maddy Member Portal.

This transition page helps you find the information and resources needed now that the Maddy Portal is disabled. 

PLEASE NOTE: This change DOES NOT impact Maddy Virtual Care. Your access to urgent medical And behavioral healthcare via smart phone, tablet or computer via Maddy Virtual Care remains available to members.  


Information / Resources 

  • Replacement ID Cards. You can request a replacement ID card by filling out our online ID request form.  
  • Find-a-Doctor Online Provider Directory. The online provider directory is still available to members at Find a Doctor.
  • Enrollment Changes. If you have enrollment changes, please reach out to your employer’s benefits specialist.
  • Benefits. After July 31, 2022, reach out to your employer’s benefits specialist or contact our Customer Service Team.
    • Employees can access Health Tradition Policy and Plan documents on the Policy and Plan Documents web page. 
    • Member Explanation of Benefits (EOB).  If you would like duplicate copies of an Explanation of Benefits (EOB), please complete an EOB Request Form and submit it via email to
      • Please submit the email with the subject line: Member EOB Request
      • PLEASE NOTE: Each adult over 18 years old must complete the EOB Request Form and submit it via separate email for Protected Health Information (PHI) reasons
  • Claims/Deductibles. To learn of your claims and deductible status after July 31, please contact our Customer Service Team:
  • Pharmacy Information By MedImpact. You can continue to review your prescription drug information by directly logging in to the MedImpact Portal.

    • If you have trouble logging in, call MedImpact at 888.807.8106. This contact information is also located on the back of your Health Tradition Member ID card.
  • Hospital Stay Notifications. The Maddy Portal hospital stay notification form will be disabled. Please ensure your provider notifies Health Tradition if you have an in-patient hospital stay.  


Customer Service Hours Have Changed  

Beginning August 1, 2022, our Customer Service Team is available from 8:00 a.m.– 4:30 p.m.