Member FAQs

Frequently asked questions from members

Many of our members have similar questions about coverage and billing. We have taken several of these common issues and converted them into Frequently Asked Questions (FAQ) sheets:

• Member Cost-Sharing
  Helps you understand how and when deductible and coinsurance calculate.
• Routine Preventive Exams
  Addresses the purpose and definition of a routine preventive exam.
• Healthcare Coverage as an Adult Dependent
  Helps adult dependents prepare to manage their care and medical bills.
• Your Benefits When Outside the U.S.
  Outlines coverage when traveling outside of the United States and how to be reimbursed for covered services received in a foreign country.

Learn more

Feeling a little lost? You’re invited to contact us with any questions by calling 1-877-832-1823.