Frequently asked questions from members
Many of our members have similar questions about coverage and billing. We have taken several of these common issues and converted them into Frequently Asked Questions (FAQ) sheets:
- Member Cost-Sharing
Helps you understand how and when deductible and coinsurance calculate.
- Routine Preventive Exams
Addresses the purpose and definition of a routine preventive exam.
- Healthcare Coverage as an Adult Dependent
Helps adult dependents prepare to manage their care and medical bills.
- Your Benefits When Outside the U.S.
Outlines coverage when traveling outside of the United States and how to be reimbursed for covered services received in a foreign country.
Feeling a little lost? You’re invited to contact us with any questions by calling 1-877-832-1823.