New member checklist

Welcome, new member!

We’re happy you chose Health Tradition to provide access to one of the most respected health care organizations in the world, Mayo Clinic Health System.

We try to make things as easy as we can. Please take some time to go through this website and learn about health insurance basics, how your plan works and what your wellness benefits include.

• Open your member information packet

Before you file it away, take a look at what’s inside. You’ll find information on specific benefits available to you and programs you might want to use right away.

• Put your ID card in your wallet

Now you’re ready to access health care. If you want to familiarize yourself with what’s on your ID card, see this page.

• Select your Primary Care Provider (PCP)

If you already have a Mayo Clinic Health System doctor you feel comfortable with, great! If not, please use our Provider Search to find one.

Your PCP is the one person within Mayo Clinic Health System who will get to know you best. This special relationship is a big part of your quality health care experience. If you need help selecting a provider, we will be happy to assist you.

• Transfer your medical records

If you are new to Health Tradition Health Plan and are interested in having your medical records transferred to Mayo Clinic Health System, please click here Mayo Clinic Authorization for Release of Medical Information PDF, complete the forms and send them to:

Mayo Clinic Health System – Franciscan Healthcare
ATTN: Clinic Medical Records
800 West Avenue South, La Crosse, WI 54601

Mayo Clinic Health System – Franciscan Healthcare
ATTN: Hospital Medical Records
700 West Avenue South, La Crosse, WI 54601

Mayo Clinic Health System – Chippewa Valley
ATTN: Medical Records
1501 Thompson St, Bloomer, WI 54724

Mayo Clinic Health System – Chippewa Valley
ATTN: Medical Records
611 First Ave, Chippewa Falls, WI 54729

Clinic/Hospital/Outpatient Behavioral Health
ATTN: Medical Records
1400 Bellinger St, Eau Claire, WI 54703-5211

Home Health & Hospice
ATTN: Medical Records
P.O. Box 2060, Eau Claire, WI 54702

Mayo Clinic Health System – Northland
ATTN: Medical Records
1222 E. Woodland Ave., Barron, WI 54812

Mayo Clinic Health System – Oakridge
ATTN: Medical Records
13025 8th St, Osseo, WI 54758

Mayo Clinic Health System – Red Cedar
ATTN: Medical Records
2321 Stout Rd., Menomonie, WI 54751

• Log in to the Mayo Clinic Health Solutions Online Service Center

Get comfortable with your health plan by setting up a user name and password for Mayo Clinic Health Solutions Online Service Center. This is where all your claims information lives. You can review benefits you’ve used and lots more.

Call us if you have questions

As always, if you need answers or assistance using your new coverage, please give us a call. Helpful phone numbers