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Your Care Options

Choices for the care you need when you need it

As a Health Tradition member, you have a choice of convenient ways to get the care that's right, saving time and unnecessary expense. Below are care options to consider for various levels of medical conditions.

Enhanced Care Solutions

Our Enhanced Care Solutions are a suite of alternative care programs available to Health Tradition members that provide quicker and more cost-effective access to care. Each program is carefully selected for quality, cost effectiveness and convenience of care. From diabetes management to our wellness program, members can sign up for and use these programs when they need, where they need.

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Traditional Care Options

Emergency Room

Emergency rooms are available 24 hours a day to handle serious or life-threatening medical problems. Prior authorization is not required for emergency room visits however, please notify Health Tradition within 48 hours if you are hospitalized overnight due to emergency admission.

When should you call 911?

For life-threatening conditions, call 911 right away. Don’t drive yourself to the emergency room if you have serious symptoms or medical conditions that require emergency care such as:

  • Suspected heart attack, including chest pain, pain in the left arm or jaw, sudden weakness or dizziness
  • Loss of consciousness
  • Suspected or actual poisoning
  • Acute appendicitis
  • Convulsions
  • Heat exhaustion
  • Uncontrollable bleeding
  • Fractures
  • Life- or limb-threatening injury
  • Shortness of breath or difficulty breathing
  • Signs of a stroke, including sudden numbness, slurred speech, severe headache, weakness on one side of the face or loss of consciousness

National Suicide Hotline

If you or someone you know is feeling suicidal and/or has a plan to cause bodily harm, please call the National Suicide Prevention Lifeline at 800.273.8255.

Virtual Visits or Telehealth

Please note, virtual visits with any provider require audio and visual components to be covered. If you need to see a healthcare provider, we encourage you to use Maddy Virtual Care to see a doctor on your smartphone, tablet or computer for common medical issues, behavioral health care or psychiatry visits. Sign up at

Urgent Care

Urgent care is available to take care of health care problems that are not emergencies, but do require immediate medical attention (for example twisted ankle, minor cuts and burns). You can also check with your primary care provider to help you decide if you need to visit an urgent care clinic. Select an in-network urgent care center by typing in “urgent care” as the care type in the online directory through Find a Doctor.

Your Primary Care Provider

Your primary care provider (PCP) is the one person within your provider network who will get to know you best. While not required, selecting a PCP allows you to receive the most personal, high-quality healthcare journey possible. To find in-network providers in your area, use our online Find a Doctor.


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