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Maddy Provider Portal Transition


Maddy Provider Portal Is Now Disabled 

We have made the decision to end the Maddy Portal on July 31, 2022. The Provider interactive voice response system (IVR) will still be functioning until 3/31/2023. 

  • As of July 31, 2022, you will no longer have access to log into the portal. 

This transition page provides access to the most critical information needed.

Provider Forms

Authorization Request Forms

Please submit authorization requests using the links and information below to download, print and fax.

Referral Forms

Health Tradition CarePlus Referral Forms
Health Tradition Referral Forms

Submit All Corrected Claims Electronically

  • Void and replacement claims should be submitted via Electronic Claims Submission (EDI) 
    Electronic Claims Payor ID#: HLTHT
  • If you are a paper-only submitter, please continue to send to:
    PO Box 21191
    Eagan, MN 55121


For any other claims correspondence use the Claim Resubmission Form.

Provider Explanation of Payment (EOP) Request Form

If you would like duplicate copies of an Explanation of Payment (EOP), please complete an EOP Request Form and submit it via email to

  • Please submit the email with the subject line: Provider EOP Request.

NOTE: If you receive an electronic EOP, we are unable to provide specific details. You will need to contact your IT department for that information.

Ask A Question


Customer Service Hours Will Change 

Please note that our hours are changing beginning August 1, 2022. Our Customer Service Team will be available from 8:00 a.m.– 4:30 p.m. 


Health Tradition's Exit from the Health Insurance Market - Provider FAQs

To help answer some common questions providers may have regarding Health Tradition's exit from the health insurance market, please review our Provider FAQs document.