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Maddy Provider Portal Transition


Starting November 11, 2022, our Customer Service Team will no longer be available to answer provider phone calls. 

Please Use The PROVIDER IVR At 844.825.9319, Which Is Available Until March 31, 2023. 

PROVIDER UPDATES

Health Tradition to Exit Health Insurance Market  

To help answer some common questions providers may have regarding Health Tradition's exit from the health insurance market, please review our PROVIDER FAQs document. 

The Maddy Portal is now disabled. This transition page provides access to the most critical information needed.


Provider IVR Information
 

  • The Provider IVR is your main source to obtain member eligibility, benefits, claim status and authorization status for all of your inquiries. We suggest selecting the faxback option for the fastest and best results on all inquiries. Please call the Provider IVR at 844.825.9319
     
  • If the faxback doesn’t answer your question you can then submit an email to CustomerServiceCorrespondence@HealthTradition.com.
     
  • When using email for communication, turnaround times may take up to 21 business days for a response.

Authorization Request Forms
 

Please Verify A Service Requires Authorization before downloading and completing the below forms. Once you have confirmed that an authorization is needed, please submit the authorization requests by clicking on the relavant link below, download, print and fax OR submit via the Secure File Upload button below.

Fax: 608.781.9654

Urgent Fax: 608.467.4964

Fax: 608.467.4964

Fax: 608.467.5431

Secure File Upload


Referral Forms

 

Please submit the Referral Forms by clicking on the relavant link below, download, print and fax OR submit via the Secure File Upload button below.


Health Tradition CarePlus Referral Forms
Health Tradition Referral Forms

Secure File Upload


Submit All Corrected Claims Electronically
 

  • Void and replacement claims should be submitted via Electronic Claims Submission (EDI) 
    Electronic Claims Payor ID#: HLTHT
  • If you are a paper-only submitter, please continue to send to:
    Claims
    PO Box 21191
    Eagan, MN 55121
     

For claim resubmissions, download and complete the Claim Resubmission Form and send it via Secure File Upload by clicking on the button below.
 

Secure File Upload


Provider Explanation of Payment (EOP) Request Form
 

If you would like duplicate copies of an Explanation of Payment (EOP), please complete an EOP Request Form and submit it via email to CustomerServiceCorrespondence@HealthTradition.com

  • Please submit the email with the subject line: Provider EOP Request.

NOTE: If you receive an electronic EOP, we are unable to provide specific details. You will need to contact your IT department for that information.


Contact Information
 


IMPORTANT NOTE: Starting November 11, 2022, our Customer Service Team will no longer be available to answer provider phone calls.